Privacy Policy

At Lucky Circus, we deeply value the trust you place in us. Your privacy and the security of your personal information are of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your data to ensure your experience is safe and enjoyable. Please take the time to review this policy, as it will help you make informed decisions when interacting with our casino.

Data Processing

This Privacy Policy describes our obligations under relevant gambling regulations to process players' personal data. Processing your data is essential for your participation in our games and the provision of related services.

Our website is operated by Dama N.V., a company incorporated in Curaçao, and its subsidiary, Friolion Limited, based in Cyprus. Dama N.V. operates under a license issued by Antillephone N.V.

By using our services, you consent to this Privacy Policy. Please be aware that this document may be updated periodically. We recommend reviewing it regularly to stay informed about any changes. Continued use of our services implies acceptance of any updates.

Collection of Information

We collect various types of personal information through our website, including:

1. Registration Data: Information you provide during the registration process, such as your name, contact details, and identification documents.
2. Communication Records: Data from your interactions with us through customer support or other communication channels.
3. Transaction and Usage Data: Information related to your transaction history, bets, and interactions with the website.
4. Verification Documents: Required documentation for identity verification and compliance checks.

Usage of Information

The information we collect is used for the following purposes:

1. Transaction Processing: To facilitate deposits, withdrawals, and bets.
2. Service Delivery: To provide you with the services you request and offer customer support.
3. Verification and Compliance: To perform necessary identity checks and ensure compliance with legal obligations.
4. Promotions: To send promotional offers and materials, subject to your consent.
5. Legal Compliance: To adhere to legal requirements, including anti-money laundering regulations.
6. Fraud Prevention: To monitor and prevent fraudulent activities.
7. Market Research: To conduct research and analyze aggregated data to improve our services.

Marketing Communications

With your consent, we may use your personal information to send you promotional communications about our products and services. You can opt-out of receiving these communications at any time by adjusting your preferences in your account settings or contacting customer support.

Disclosure of Information

We do not sell or rent your personal data. However, we may share your data in the following cases:

1. Within Our Group: To deliver services and comply with legal requirements.
2. With Business Partners: To ensure the smooth operation of our services and to comply with applicable laws.
3. Third-Party Providers: To allow third-party service providers to process data on our behalf, under strict privacy protections.

Data Security and Retention

We are committed to ensuring the security of your personal data and comply with legal standards to protect it. Personal data will be retained as long as necessary for legal compliance and a minimum of five years after account closure, in accordance with anti-money laundering regulations.

Cookies and Tracking

We use cookies and related technologies to improve site functionality, analyze user behavior, and support our marketing efforts. You can control cookie settings through your browser, but restricting cookies may impact your website experience.

Your Rights and Contact Information

You have the right to:

1. Access Your Data: Request access to the personal data we hold about you.
2. Update Your Data: Correct or update any personal details.
3. Opt-Out of Marketing: Withdraw consent for marketing communications at any time.

For any concerns or inquiries, please contact our Data Protection Officer (DPO) via email. You also have the right to lodge complaints with relevant supervisory authorities under GDPR.

This Privacy Policy demonstrates our dedication to protecting your privacy while providing a secure and compliant gaming experience. If you have any questions or requests regarding your data, please do not hesitate to contact us.